Live event companies face countless moving parts, and finding the right crew shouldn’t be one of them. Whether you’re scaling up or managing the unexpected, we’re the trusted partner you can count on. Mertzcrew provides an advantage with an unmatched support structure. Let’s take a detailed look at how our full-service platform helps you crew smarter, safer, and faster. 

Real People, Real Support

At Mertzcrew, we simplify the complex with Ritz-Level Client Support, expert Concierge services, and innovative Connecting tools. You’ll never be stuck communicating with a bot or be limited to support only at a certain “level.” Forget paywalls, think premium. Every client receives a top-level experience thanks to our client success professionals who know and care about your business. We’ll pull out all the stops to ensure satisfaction, give you time back to put towards other tasks, and help streamline the process to the final curtain of your live event. 

Our Concierge Service includes, but is not limited to:

• Assisting with building and managing projects: Whether you’re building a project from scratch or need help facilitating an existing one, our team is here to streamline the process. From setting up project timelines to managing critical crew details, we ensure every aspect is structured and ready to go, so nothing slips through the cracks.
• Adding technicians to crews based on specifications: Technician Profile Cards in Mertzcrew provide an overview of each technician, helping you find the right fit for your project. A Contractor Profile in Mertzcrew is a snapshot of a contractor, including the positions they can execute and the services they can perform. Search by roles, certifications, skills, and review star ratings and notes to choose the best qualified AV techs. 
• Revising schedules and communicating project updates to the crew: When plans shift, we step in to adjust schedules, notify your crew, and ensure everyone stays aligned. No more last-minute calls or scattered updates. We keep communication clear, consistent, and efficient.
• Creating and broadcasting project listings for positions to fill: Running short on crew members? We’ll craft and post project listings on your behalf, using either Private or Public Broadcast, depending on your needs. Our team handles the outreach, monitors responses, and supports you in choosing the best contractor for the gig.
  
  

When joining Merzcrew, support and service are 100% onboard from day 1, ready in the wings whenever you need the team. Think about it like extra hands minus the hassle. 

Connection Means More Control

Crewing a live event can be unpredictable, especially during the busy season, in remote or less-desirable locations, or when last-minute changes pop up on the road. That’s where Mertzcrew’s Connection tools come in. When clients need help filling freelance technician roles quickly and efficiently, Connect leverages two powerful broadcasting options: Private Broadcast and Public Broadcast.

Through Connect, clients gain access to a nationwide network of over 14,000 independent contractors in the live events industry. Each contractor’s profile is fully searchable by key details like skillset, schedule, certifications, and geographic area, making it easy for our clients to quickly find the ideal match for their project’s specific needs. Whether you're building an entire crew or just need to fill one critical role, Connect puts speed, flexibility, and control at your fingertips, making last-minute shifts feel like part of the plan.

These Connection tools offer benefits you won’t be able to crew without. 

You’ll be able to: 

• Filter by skills, availability, and location
• View full profiles to increase visibility and know exactly who you’re bringing on board
• Establish direct communication that builds lasting freelancer relationships
• Easily overcome common challenges like tight timelines, Remote or small markets, and last-minute changes

So what’s the difference between Private and Public Broadcast? 

With Private Broadcast, you can offer a project assignment directly to a curated group of trusted freelancers, whether they’re long-time favorites, past collaborators, or techs who meet specific pre-qualifications. No more chasing down individual contacts or juggling endless message threads. You choose who sees the role, and once responses come in, you handpick the contractor that best fits your needs.

If no one from your shortlist is available, no problem! Simply switch the listing to Public Broadcast and tap into Mertzcrew’s larger network. It’s a seamless way to discover new top-tier freelancers who may become your next go-to crew.

For Public Broadcast, your project is posted to the full Mertzcrew contractor network, giving you access to a broad pool of skilled freelance technicians. As responses and bids come in, you stay in control, reviewing profiles and handpicking the best fit for the role. It’s a fast, flexible way to line up techs for upcoming gigs or fill last-minute needs in any market, whether you're working in a major metro area, a smaller city, or somewhere completely new.

And here’s the magic of the tech community: if a contractor sees your post but isn’t available or the right match, it’s common for them to pass the opportunity along to someone who is. Public Broadcast doesn’t just fill roles, it builds connections, expands your reach, and helps ensure no project is left scrambling.

Partner with Mertzcrew and Focus on What Matters Most

With the best service accessible to all of our clients, every item on your checklist gets done efficiently. Clients may reach out via email at Support@Mertzcrew.com, and we’ll be ready to jump in. Your task is not a ticket; it is a dedicated goal for our support team. 

Mertzcrew is built for the real-world demands of production companies as a scalable, fast solution that is ready to handle complexity at any level. Whether you’re managing multiple projects across cities or coordinating a large roster of techs, our platform reduces internal workload without compromising crew quality. Mertzcrew is more than software, it’s a crewing partner that grows with you.

Visit our Client Help Center for support, guides, and resources

Ready to explore Mertzcrew? Contact us here.